Privacy Policy

Radium Security Systems Limited (hereinafter known as the Company) is committed to protecting and respecting your privacy. This Policy has been written in for compliance with the General Data Protection Regulation (GDPR) and to explain when and why we collect personal information about people who are employees or our clients or potential clients, how the Company uses it, the conditions under which we may disclose it to others and how we keep it secure.
We are registered with the Information Commissioners Office (ICO) and our Registration No. is: 3703410.
We may change this Policy occasionally so please check that you have the current version. If you are using our website, you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to help@radium.co.uk or by writing to us at Unit 4 Turnstone Business Park, Mulberry Avenue, Widnes, Cheshire, WA8 0WN.
Who are we?
Radium Security Systems was established in 1982, under the leadership of Paul Robinson, Director. Since incorporation Paul has utilised his 35 years of experience in the industry to build a successful well-respected company.
We specialise in installing Insurance approved and monitored alarms, CCTV and Access Control. We work hard to stay up date with the latest technology in order to provide the most effective security solutions for our customers.
Over the past 19 years Radium has expanded considerably. This growth has been achieved through the rapid development in our customer database. Our commitment to offer exceptional quality of service has led Radium Security Systems to maintain a high level of customer retention.
Our management and installation teams here at Radium Security Systems work together in order to provide our customers with the highest possible quality security solutions.
Radium’s security solutions are delivered across the UK. We provide security systems for large corporate organisations, small businesses, domestic property owners as well as industrial and commercial sites.
How do we collect information from you?
We obtain information about our:
  1. a) employees when they initially apply for positions in the Company and
  2. b) clients when they make an initial enquiry for our services and ongoing through the term of the contract services provided.
What type of information is collected from you?
The personal information we collect is usually limited to:
  • Name
  • Address
  • Email address
  • Contact telephone number(s)
  • keyholder Information (Name and phone number)
How is this information used?
We may use this information to:
  • Process an application for employment (including those required for Security Screening checks at the time of application) and ongoing through employment for such as pensions, personal taxation and the like;
  • Process enquiries and orders from our clients;
  • To carry out our obligations arising from any contracts entered into;
  • Dealing with system users and keyholders in relation to installed and maintained systems;
  • Seeking views or comments on the services we provide;
  • Notification of changes to our services;
  • Sending of information which has been requested and that may be of interest. This may include information about terms and conditions, system installations, maintenance & monitoring and the like.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory or regulatory obligations (for example Security Screening Records are retained for term of employment plus 7 years, our office CCTV recordings for 30 days unless required to be held for evidence). We will hold your personal information on our systems for as long as is necessary for the relevant activity or as long as is set out in any relevant contract agreement.
Where We Store Your Personal Data
We store all your personal details on a secure server, within the European Economic Area.
Who has access to your information?
We will not sell or rent information to third parties other than the emergency services or in the case of employees for pensions, personal taxation and the like. We may, in appropriate cases, voluntarily or where required by law, pass your data to the Police and similar organisations such as law enforcement agencies (including fraud prevention and detection) or other governmental agencies. We will never share information with third parties for marketing purposes.
How long do we keep your personal data for?
We only keep your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data – and whether we can achieve those purposes through other means – and the applicable legal requirements.
How secure is my data?
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
Third Party Service Providers working on our behalf:
We may pass information to our third-party service providers, contractors and other associated organisations for the purposes of completing tasks and providing services on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. Please be reassured that we will never release any information to third parties to use for their own direct marketing purposes in any circumstance unless we are required to do so by law, for example, by a court order or for the purposes of prosecution or prevention of crime.
Your choices
You will always have a choice about whether or not you wish to receive information from us. However, the Company does undertake direct marketing. All direct marketing is undertaken strictly in line with current ICO guidelines. These are: We will only carry out unsolicited electronic marketing if the person we are targeting has given us their permission. However, there is an exception to this rule known as the ‘soft optin’ and this will only be used when the following conditions are met;
  • where we have obtained your details in the course of a sale or negotiations for a sale of a product or service;
  • where the messages are only marketing similar products or services; and
  • where you are given a simple opportunity to refuse marketing when their details are collected, and if you do not opt out at this point, you are given a simple way to do so in future messages.
When we send an electronic marketing message (other than e-mails), we will tell the recipient who we are and provide a valid contact address. In the case of e-mails, we will identify ourselves and provide an address. The Telephone Preference Service (TPS) and Fax Preference Service (FPS) are operated by the Direct Marketing Association, and allow people to register their numbers to opt out of receiving unsolicited calls or faxes. We will not market individuals or organisations who have registered their numbers with the TPS or FPS. In summary, we will ensure that our marketing campaigns are always permission-based and we explain clearly what any personal details will be used for. We will provide a simple way for you to opt out of marketing messages and have a system in place for dealing with complaints.
How you can access and update your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: help@radium.co.uk or by writing to us at Unit 4 Turnstone Business Park, Mulberry Avenue, Widnes, Cheshire, WA8 0WN. You have the right to ask for a copy of the information the Company holds about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you. In certain circumstances, such as where the data is no longer necessary for the purposes for which it was collected, you have a right to require us to erase all personal data held about you.
Note: There are a number of exemptions to this right, for example in relation to freedom of expression and compliance with legal obligations. Security precautions in place to protect the loss, misuse or alteration of your information. When you give us personal information, we take steps to ensure that it’s kept securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our IT Systems (soft copy information) or held securely in our offices (hard copy information).
System users
Where we have given you a password or passcode for identifying you as an authorised system user, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Profiling
We do not analyse your personal information to create a profile of your usage or any other such as interests and preferences so that we can contact you with information relevant to you. We may make use of the information about you in order to provide you with information that directly affects you or in the case of system users, their system.
Use of ‘cookies’
Like many other websites, the Company website does use cookies. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.
  • To track the number of times you have visited the site e.g. when your first visit was and when you last visited
  • How long you visited the site for
  • Where you came from e.g. what search engine did you use or what link you clicked on, what keyword you used and where in the world you were when you accessed the website.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access these using links from our website. In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
18 or Under
We are concerned to protect the privacy of children aged 18 or under (although under the GDPR this is currently the under 16’s). If you are aged 18 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
This site may contain links to other Web sites. Please note that when you click on one of these links, you are entering another site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.
Transferring your information outside of Europe
As part of any application for employment or the services offered to you, the information which you provide to us may be transferred to countries outside the European Union (“EU”). These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you access our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Website recording
At the time of publication of this Policy, our web site does not use any web site recording service. Should this change then this Policy will be updated to reflect this change.
Your Rights Under Data Protection Legislation
You have various rights under data protection legislation:
  1. your right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
  2. You’re right to correct any errors in the information we hold about you, and to change and correct any details you have already given us. Please inform us about any changes to your details so that we can keep our records accurate and up to date.
  3. You’re right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by writing to us at help@radium.co.uk or by writing to us at Unit 4 Turnstone Business Park, Mulberry Avenue, Widnes, Cheshire, WA8 0WN. Review of this Policy We keep this Policy under regular review. This Policy was last updated in March 2018.